Raymond James Bank | Internet Banking: Password Security

Frequently Asked Questions

Enroll

Demonstration

Security Tips

Internet Banking - Password Security

Stronger Security

To protect the privacy and the security of your personal information, we have improved the way you login to online banking by adding a new security feature.

Previously, you logged into online banking using your Login ID and Password. Now, you’ll also use an image, called a PassMark™, and a Phrase. Your PassMark™ and Phrase help you to identify that you are on our Web site, not a fraudulent look-alike site. Here’s how it works:

First, you'll enter your Login ID and click the Submit button.
If we recognize the computer you are using, your PassMark™ and Phrase will be presented to you on the next page. Once you confirm your PassMark™ and Phrase, you'll know you can safely enter your Password. If you don't recognize your PassMark™ and Phrase, don’t enter your Password.
If we do not recognize the computer you are using, we will ask you a Challenge Question to confirm your identity and determine if you would like us to recognize this computer in the future. If you correctly answer your Challenge Question, you can proceed with login.
How will you recognize my computer?

NOTE: If you have not created your PassMark™ and Phrase, you will be prompted to do so the first time you enter your Login ID and click the Submit button before entering your password. To read more about our stronger security solution, click here.

To Sign-Up, Click here

Privacy Statement Equal Housing Lender Terms of Use

Products, terms, conditions and fees subject to change.

Raymond James & Associates, Inc. and Raymond James Financial Services, Inc. are affiliated with Raymond James Bank, FSB, a federally chartered savings bank. Unless otherwise specified, products purchased from or held at Raymond James & Associates or Raymond James Financial Services are not insured by the FDIC, are not deposits or other obligations of Raymond James Bank, are not guaranteed by Raymond James Bank and are subject to investment risks, including possible loss of the principal invested.