Contact us

To report a complaint or provide feedback

Your satisfaction matters to us. If we fall short of your expectations or if you’ve had difficulty getting an issue resolved, please let us know so we can address your concerns as quickly as possible. Call toll-free 800.718.2265.

To report lost or stolen cards

Visa Checkcard: 800.472.3272

ATM card: 800.718.2265

If outside of normal business hours, please leave a detailed voice message and a Raymond James Bank associate will respond the next business day.

Mailing address

P.O. Box 23558

St. Petersburg, FL 33742

Street address for deliveries

710 Carillon Parkway

St. Petersburg, FL 33716

Lobby hours

9:00 a.m. – 4:00 p.m. ET, Monday through Friday

Drive-thru hours

8:30 a.m. – 4:00 p.m. ET, Monday through Friday

Important phone numbers

Client Service: 800.718.2265

Residential Mortgage Servicing: 877.330.4069

If calling from outside the U.S. or Canada: 727.567.8000

Fax: 727.567.8618