To report a complaint or provide feedback
Your satisfaction matters to us. If we fall short of your expectations or if you’ve had difficulty getting an issue resolved, please let us know so we can address your concerns as quickly as possible. Call toll-free 800.718.2265.
To report lost or stolen cards
Visa Checkcard: 800.472.3272
ATM card: 800.718.2265
If outside of normal business hours, please leave a detailed voice message and a Raymond James Bank associate will respond the next business day.
P.O. Box 23558
St. Petersburg, FL 33742
Street address for deliveries
710 Carillon Parkway
St. Petersburg, FL 33716
9:00 a.m. – 4:00 p.m. ET, Monday through Friday
8:00 a.m. – 5:00 p.m. ET, Monday through Friday
Important phone numbers
Client Service: 800.718.2265
Residential Mortgage Servicing: 877.330.4069
If calling from outside the U.S. or Canada: 727.567.8000
Please note, email is not a secure method of communication. Please do not use email to send Raymond James Bank confidential or sensitive information like passwords, account numbers or Social Security Numbers. If you need to provide this type of information, please contact Raymond James Bank by phone, fax or mail.